Cart Abandonment

Reduce cart abandonment and recover your sales

Identify why your customers abandon their carts and take concrete actions to recover those lost sales.

The problem

70% of carts are abandoned on average

Invisible lost revenue

The average e-commerce cart abandonment rate is 70% (Baymard Institute). On a store doing 500 orders/month at a 75€ AOV, that's 87,500€ of revenue lost every month — invisible in native Shopify, WooCommerce or PrestaShop reports.

Unknown causes

Shipping too high (48% of abandonments), forced account creation (24%), long process (17%), limited payment methods (9%): without per-step funnel granularity, you can't tell which one to fix first.

No recovery strategy

Without identifying the abandoned cart (email, exact contents, amount) and without automated D+1 and D+3 recovery emails, you let 10 to 15% of the carts you could have recovered with a simple email slip away.

The solution

Fullmetrix analyzes every abandoned cart

Automatic detection

The Fullmetrix tracker script (5 KB, async loading) detects cart creation, tracks each funnel step and records abandonment as soon as the visitor leaves without paying. Email, products, amount, abandonment step, device and traffic source are captured.

Cause analysis

Abandonment rate per funnel step (add-to-cart → cart page → checkout → payment → confirmation). If 40% of abandonments hit the payment step, you know the problem is payment methods or fees — not product or price.

Recovery metrics

Measure the impact of your D+1, D+3, D+7 recovery emails: open rate, click rate, recovery rate. A solid setup recovers 10 to 18% of abandoned carts — that's 10,000 to 16,000€/month on the example store above.

How it works

Track abandoned carts in 4 steps

1

Enable tracking

Our tracking script automatically detects carts on your store.

2

Data collection

Cart contents, visitor profile, and abandonment step are recorded.

3

Trend analysis

Identify the products, amounts, and times most affected by abandonment.

4

Optimize your funnel

Use insights to reduce friction and increase conversions.

Key features

Turn abandonments into opportunities

Real-time detection

Abandoned carts are identified in real time as soon as the visitor leaves your site.

Cart contents

View the exact products your customers added before abandoning.

Advanced segmentation

Analyze abandonments by amount, product category, traffic source, or device.

Abandonment rate by step

Pinpoint exactly at which funnel step visitors abandon.

Lost cart value

Calculate the total amount of lost sales by day, week, or month.

Historical trends

Track the evolution of your abandonment rate over time to measure progress.

Compatible with

Track carts across all your stores

Shopify
WooCommerce
PrestaShop
FAQ

Frequently asked questions

How are abandoned carts detected?+

Our tracking script monitors visitor behavior and detects when a cart is created but the order is not completed.

Can I see the exact contents of abandoned carts?+

Yes, you can see the products, quantities, and amounts of each abandoned cart.

Does tracking work on mobile?+

Yes, tracking works on all devices: desktop, tablet, and mobile.

Is the data anonymized?+

Yes, data is collected in compliance with GDPR. Unidentified visitors remain anonymous.

Can I segment abandonments by traffic source?+

Yes, you can analyze abandonment rates by acquisition channel to identify problematic sources.

Does the tracking script slow down my site?+

No, the script is loaded asynchronously and weighs less than 5 KB. It doesn't affect performance.

Recover your lost sales with Fullmetrix

Analyze every abandoned cart and increase your conversion rate.

14-day free trial.