WhatsApp shared inbox for e-commerceStart for free

The WhatsApp inbox that replaces your email tickets.

Two-way WhatsApp inbox plugged into your store data. Pre-purchase, shipping, UGC and customer service in one shared thread.

WhatsApp customer inbox
Customer service

Replace email tickets with WhatsApp threads.

Every reply lands in a shared inbox with conversation history, customer profile and order context. Assign, note, close. No more ticket chasing.

  • Shared inbox with assignment, status, internal notes and team mentions.
  • Customer sidebar shows orders, LTV, last activity and tags without leaving the thread.
  • Threads stay tied to the unified contact, not a disposable ticket ID.
Start for free
Replace email tickets with WhatsApp threads.
Shipping replies

Customers reply to shipping updates, you answer in the same inbox.

Carrier webhooks trigger proactive shipping messages. Replies land in the inbox with order, tracking number and carrier status already attached.

  • Outbound shipping updates linked to carrier webhooks (Colissimo, DHL, UPS, Mondial Relay).
  • Inbound replies enriched with order ID, tracking number and current carrier status.
  • Escalate to ops or refund directly from the conversation.
Start for free
Customers reply to shipping updates, you answer in the same inbox.
Post-purchase UGC

Ping customers 7 to 14 days after delivery and collect photos.

Trigger a friendly WhatsApp ping a chosen number of days after delivery. Replies and media land tagged as UGC, ready to push to product pages or ads.

  • Trigger window configurable per product or category, in days after delivery.
  • Photos and short clips received natively in WhatsApp, stored against the contact.
  • Tag, approve and reuse media on PDP, ads or social with consent recorded.
Start for free
Ping customers 7 to 14 days after delivery and collect photos.
Pre-purchase questions

Visitors ask, your team answers, conversion gets tracked.

WhatsApp click-to-chat widget on product pages routes pre-purchase questions to the same shared inbox. Orders within the attribution window tied back.

  • Click-to-chat widget on PDP, cart and checkout, with current page context.
  • Conversation linked to the visitor profile, then merged with the contact on order.
  • Attributed revenue per agent and per conversation in the analytics view.
Start for free
Visitors ask, your team answers, conversion gets tracked.
Explore Fullmetrix

Reporting and analytics built for WooCommerce, PrestaShop and Shopify.

Each module is designed for e-commerce operators who run multiple stores and need clear answers, not raw exports. Browse the suite to see how every feature plugs into your stack.

Core reporting and analytics

Specialized modules

Pricing

One plan, every feature included

Pricing scales with your order volume. Starting at 9€/mo.

$9/mo
Level 0

Your orders per month: 0 - 100

  • Complete P&L dashboard
  • Revenue, margins & net profits
  • Per-product profitability
  • 5 centralized cost types
  • Meta, Google & TikTok Ads reporting
  • Google Analytics 4 & Search Console
  • Google Merchant Center
  • RFM segmentation & cohort analysis
  • Audience sync to Meta, Google & TikTok Ads
  • WhatsApp automations
Start 14-day free trial

14-day free trial. No commitment.

Frequently asked questions

Replace email tickets with WhatsApp threads.

Shared inbox for pre-purchase, shipping, UGC and customer service. Linked to your store data. Free for 14 days.

14 days free, no credit card required.