Fullmetrix x Crisp: support conversations read by AI

Fullmetrix now connects to Crisp. Conversations, messages, contacts and help center become readable by the AI assistant, read-only, right next to your orders and advertising data. Ask the question, it goes and finds the answer in Crisp.

Crisp is an all-in-one customer messaging platform: live chat, shared inbox, email, knowledge base and chatbot, used by hundreds of thousands of businesses. Fullmetrix now connects to it so your AI assistant can read what is said there.

Customer support is the source of truth nobody analyses. Everything is in there: what customers cannot find on the site, the products they are waiting for, the parcels that drag on, the promises kept or not. But it sleeps in hundreds of conversations nobody has time to reread.

Fullmetrix now connects to Crisp. Your conversations, messages, contacts and help center become readable by the Fullmetrix AI assistant, in the same place as your orders, your catalogue and your advertising campaigns. You ask the question, it searches Crisp, reads, counts and answers.

Why this integration

Crisp is an excellent support tool: shared inbox, chat, email, knowledge base, all well designed. What it does not do is cross your conversations with the rest of your business. How many of this week's conversations are about a late parcel? Which products come up most in availability requests? Is the complaining customer an €80 buyer or a €4,000-a-year business account?

Fullmetrix already knows your orders, customers, products and ad spend. With Crisp connected, the assistant can read the conversation, find the customer in your e-commerce data and answer with full context. No export, no spreadsheet to maintain.

1 questionis enough to rank this week's contact reasons, measure response times or spot the customers still waiting

How the integration works

Crisp has no one-click sign-in. The connection uses your Crisp workspace API token, three values you copy once. Fullmetrix verifies the pair with Crisp before saving it, and encrypts it at rest.

In Crisp, open Settings > Workspace Settings > Advanced configuration and generate an API token
Copy the identifier, the key, and the Website ID
In Fullmetrix, open Integrations, Crisp card, and paste the three values
Fullmetrix checks access with Crisp and displays your website name
The assistant sees Crisp from the very next question, in every conversation

You can connect several Crisp websites to one organisation. Each appears as a separate account, and the assistant tells you which one it queried.

What the assistant can read

The integration covers most of what your team sees in Crisp, read-only.

Conversations: state, dates, contact, country, last message, assigned operator, with Crisp's filters (period, resolved or not, inbox, assignment)
The messages of a conversation, visitor and operators told apart, with paging through history
Full-text, segment or filter search across conversations
Contact profiles: details, segments, last activity, related conversations
Operators and their availability, inboxes and their routing rules
The help center: articles, categories, helpful or unhelpful votes
Crisp's aggregated analytics, when your Crisp plan includes them

Questions you could not ask before

What are the most frequent contact reasons this week, and which ones are growing versus last week?
How many conversations mention a delivery delay, and which orders are involved?
Which products come up most in availability or compatibility requests?
Which customers wrote twice with no reply for more than 24 hours?
What is our first response time, per day and per operator?
Which help center articles are rated unhelpful, and which chat questions should they cover?

Read-only by construction

The assistant can neither send a message, nor change a conversation's state, nor edit a contact. Only reads are allowed, and the list of reachable paths is fixed in Fullmetrix, not left to the model's judgement. Conversation content is treated as data to analyse, never as an instruction.

Also in ChatGPT and Claude

Crisp joins the sources exposed by the Fullmetrix MCP server. If you use Fullmetrix from ChatGPT or Claude, your Crisp conversations are readable there with the same guarantees, with no extra setup.

Under the hood

Official Crisp REST API, website-level token, 10,000 requests per day quota on Crisp's side
Identifier and key encrypted at rest, never passed to the model
Website ID injected server-side: the assistant can only target the websites connected to your organisation
Read allowlist, no write route is routable
Several Crisp websites per organisation, disconnect at any time from Fullmetrix

Availability and pricing

The Crisp integration is available today, included in your Fullmetrix subscription at no extra cost. It works with every Crisp plan; only the aggregated analytics depend on what your Crisp plan includes.

Connect Crisp to Fullmetrix

Three values to copy from Crisp, an automatic check, and your assistant reads your support conversations.

Open Fullmetrix

Going further

Crisp joins the Fullmetrix assistant's sources, alongside Meta Ads, Google Ads, TikTok Ads, Google Analytics 4 and Search Console. The same question can now run across your sales, your ads and your support.

If you do not have a Fullmetrix account yet, connecting your store takes a few minutes and the Crisp integration is included.